btdjl Privacy Policy

Information We Collect

When you access, register, or interact with the btdjl platform, we collect certain categories of personal information. This collection is necessary to provide you with a safe, functional, and personalised betting and gaming experience. The categories of information we collect are described below.

1.1 Registration Data

When you create a btdjl account, we collect the personal details you provide directly. This includes your full name, date of birth, email address, mobile phone number, residential address (including city and district within Bangladesh), username, and password (stored in hashed, non-reversible form). This information is used to create and manage your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification Data

As part of our Know Your Customer (KYC) and age verification obligations, we may request copies of government-issued identity documents. Accepted documents include your Bangladesh National ID (NID), passport, or driving licence. We may also request a selfie photograph in some cases for facial verification. These documents are processed solely for identity verification and are stored securely in encrypted form.

1.3 Financial & Transaction Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, Mastercard, or any other supported payment method, we record transaction data including the payment method type, transaction reference number, amount in BDT ৳, date and time of the transaction, and the status of the transaction. We do not store full payment card numbers or mobile financial service PINs — these are processed by the relevant payment provider and never transmitted to or stored on btdjl servers.

1.4 Gameplay & Betting Data

We record data about your activity on the btdjl platform, including bets placed, games played (cricket markets, slots, live casino, crash games), bet amounts, outcomes, bonus usage, session start and end times, and game preferences. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Technical & Device Data

When you access btdjl.com, we automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, pages visited within btdjl.com, and session duration. This data is collected via server logs and cookies and is used to maintain platform security, detect fraud, and improve the user experience.

1.6 Communications Data

If you contact btdjl's support team via email, live chat, or any other channel, we retain records of that correspondence, including the content of your messages, support ticket references, and the resolution outcome. This helps us maintain service quality, resolve disputes, and review the support experience.

How We Use Your Data

btdjl processes your personal data only for legitimate, clearly defined purposes. We do not process your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we use your personal data are described below.

2.1 Account Operation & Service Delivery

The most fundamental use of your data is to create and manage your btdjl account and to deliver the services you have requested. This includes processing your deposits and withdrawals, recording your bets and game results, calculating and crediting winnings, applying promotional bonuses, and sending you account-related notifications such as transaction confirmations and security alerts.

2.2 Identity Verification & Legal Compliance

We are required to verify the identity and age of all players. Your identity and KYC data is processed to fulfil this obligation. We also process financial transaction data to comply with anti-money laundering (AML) obligations. In certain circumstances, we may be required by law or regulatory authority to disclose personal data — in such cases, we will comply with lawful disclosure requirements.

2.3 Fraud Prevention & Platform Security

Technical and account data is analysed to detect and prevent fraudulent activity, including multiple account creation, bonus abuse, and suspicious financial transactions. We use automated systems and manual review processes for this purpose. Where fraud is detected, we may suspend or permanently close the affected account and retain relevant data for evidential purposes.

2.4 Responsible Gaming

Gameplay and session data is used to monitor for signs of problem gambling behaviour. This may include automated alerts triggered by unusually high session frequency, rapid deposit sequences, or significant losses over short periods. Where such patterns are identified, btdjl may proactively contact the player with responsible gaming information or apply temporary account restrictions in accordance with our Responsible Gaming policy.

2.5 Customer Support

Communications data and account history are used by our support team to assist you with queries, process complaints, investigate disputed transactions, and resolve technical issues. Support agents access only the minimum data necessary to resolve each specific query.

2.6 Platform Improvement & Analytics

Aggregated and anonymised technical and gameplay data is used to analyse platform performance, identify areas for improvement, optimise game offerings, and improve the overall user experience. This analytical use does not involve identifying individual players — data is aggregated at a population level.

2.7 Marketing Communications

With your explicit consent at registration, btdjl may send you promotional emails or SMS messages about new games, seasonal bonus offers (such as Eid or Pohela Boishakh promotions), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by clicking the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect transactional or account-security communications.

Data Sharing & Third Parties

btdjl does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose. All third parties who process data on behalf of btdjl are required to maintain appropriate security standards and to process data only in accordance with btdjl's instructions.

3.1 Payment Service Providers

To process deposits and withdrawals, we share necessary transaction data with the relevant payment service providers, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. Each provider receives only the data required to process the specific transaction. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.

3.2 Game Software Providers

btdjl's casino and slots offering is powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game powered by one of these providers, your account identifier and gameplay session data may be transmitted to the relevant provider's game server for the purpose of delivering the game and recording the outcome. These providers are contractually bound to use this data solely for game delivery purposes.

3.3 Analytics & Technology Providers

We may use third-party technology providers for platform analytics, fraud detection, and customer support infrastructure. These providers process data strictly as data processors acting on btdjl's instructions. They do not receive data for their own independent use and are prohibited from selling or further sharing the data they process on our behalf.

3.4 Legal & Regulatory Disclosure

btdjl may disclose personal data where required to do so by applicable law, court order, or lawful request from a competent authority. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement. Where permitted by law, we will attempt to notify the affected player prior to making such a disclosure.

Cookies & Tracking Technologies

btdjl uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and gather aggregated analytics about how the platform is used. This section explains what types of cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files that a website stores on your device (computer, tablet, or mobile phone) when you visit it. They allow the website to recognise your device on subsequent visits and to remember certain information about your preferences or actions. Cookies do not contain executable code and cannot access files stored on your device beyond what the website itself has placed there.

4.2 Types of Cookies We Use

4.3 Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. For all other cookie types, you can manage or disable them through your browser settings. Most modern browsers allow you to block or delete cookies via the Settings or Privacy menu. Please note that disabling functional cookies may affect your user experience — for example, your session may not be remembered between visits. Instructions for managing cookies in common browsers are available in your browser's help documentation.

btdjl does not use third-party advertising cookies or behavioural tracking cookies that build profiles of your activity across different websites. Our analytical cookies collect only anonymised, aggregated data that cannot be used to identify you as an individual.

Data Security & Retention

btdjl takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. No system can guarantee absolute security, but we continuously review and improve our security practices to minimise risk.

5.1 Technical Security Measures

• All data transmitted between your device and btdjl.com is encrypted using 256-bit SSL/TLS protocols.
• Passwords are stored using strong one-way hashing algorithms — btdjl staff cannot view your password.
• Server infrastructure is protected by firewalls, intrusion detection systems, and regular penetration testing.
• Access to personal data within btdjl's systems is restricted on a strict need-to-know basis with role-based access controls.
• All staff with access to personal data are subject to confidentiality obligations.
• Database backups are encrypted and stored in geographically separate secure locations.

5.2 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, btdjl will take immediate steps to contain and assess the breach. Affected players will be notified as promptly as practicable, with details of the nature of the breach, the data affected, and the steps btdjl has taken in response. btdjl maintains an internal data breach response procedure that is reviewed regularly.

5.3 Data Retention Periods

btdjl retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the purpose for which data was collected and by applicable legal and regulatory obligations.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with btdjl's data disposal procedures.

Your Rights & Choices

btdjl respects your rights in relation to your personal data. The following rights are available to all registered players. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. We will acknowledge your request within 5 business days and aim to complete it within 30 calendar days.

6.1 Right of Access

You have the right to request a copy of the personal data btdjl holds about you. Upon a verified request, we will provide you with a summary of all personal data held, the purposes for which it is processed, and the categories of recipients to whom it has been disclosed. This is provided free of charge for the first request in any 12-month period.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your address or phone number) directly through the account dashboard. For data that cannot be self-edited — such as name or date of birth — please contact support with supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no legal or regulatory obligation requiring us to retain the data. Note that erasure requests cannot be fulfilled in full where we are required by law to retain certain data (e.g., financial transaction records under AML obligations). In such cases, we will erase all data that is not subject to a legal retention requirement.

6.4 Right to Withdraw Marketing Consent

You may withdraw your consent to receive marketing communications from btdjl at any time by emailing [email protected] or by clicking the unsubscribe link in any promotional email. Your request will be processed within 5 business days. Withdrawal of marketing consent does not affect the delivery of essential account notifications.

6.5 Right to Object to Processing

Where btdjl processes your data on the basis of legitimate interests (such as analytics or fraud monitoring), you have the right to object to that processing. If you object, btdjl will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

Payments & Financial Data

btdjl handles financial data with the highest level of care, given its sensitive nature. All deposits and withdrawals on btdjl are processed in Bangladeshi Taka (BDT ৳). The following principles govern how we handle your financial data.

7.1 What We Do and Do Not Store

• We record transaction reference numbers, amounts, timestamps, payment method type, and transaction status for every deposit and withdrawal.
• We do NOT store full debit or credit card numbers — card payments are tokenised by the card processor, and only a masked reference (e.g., last 4 digits) is retained on btdjl's systems.
• We do NOT store bKash, Nagad, Rocket, or Upay PINs or passwords. Mobile financial service authentication is handled entirely within the respective provider's secure environment.
• We do NOT store bank account numbers in full. Bank transfer references are recorded for reconciliation purposes only.

7.2 AML Monitoring

btdjl monitors all financial transactions for patterns consistent with money laundering or other financial crime. This is a legal requirement and is carried out using automated monitoring tools. Where suspicious activity is detected, btdjl may freeze the affected account, request additional documentation, and report the matter to relevant authorities as required. Personal data collected during an AML investigation is retained for a minimum of seven years from the date of the investigation.

7.3 Payment Security Notice

btdjl will never contact you by phone, email, or any other channel to request your bKash PIN, Nagad password, card CVV, OTP code, or any other payment authentication credential. If you receive such a communication claiming to be from btdjl, do not respond and report it immediately to [email protected]. This is an important security reminder for all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every city in Bangladesh.

Policy Updates & Contact

btdjl reserves the right to update or amend this Privacy Policy at any time. Updates will be published at https://btdjl.com/privacy-policy with a revised effective date. For material changes that significantly affect how your data is processed, we will notify registered players by email prior to the change taking effect. Your continued use of the btdjl platform after a Privacy Policy update constitutes your acknowledgement of the revised policy.

8.1 Children's Privacy

btdjl is strictly a platform for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a registered account belongs to a person under 18, that account will be closed immediately, all data collected will be deleted, and any funds in the account will be handled in accordance with our Terms & Conditions. If you believe that a minor has registered on btdjl, please contact us immediately at [email protected].

8.2 Links to Third-Party Sites

btdjl.com does not contain links to external third-party websites for commercial or affiliate purposes. Any third-party integrations on the platform (such as game providers) are governed by this Privacy Policy with respect to data processed on btdjl's behalf. btdjl is not responsible for the privacy practices of independent third-party websites that users may navigate to independently of btdjl.com.

8.3 Contact for Privacy Matters

For all privacy-related enquiries, data access requests, or concerns about how btdjl handles your personal data, please contact our dedicated privacy support team. Email: [email protected]. Please use the subject line "Privacy Enquiry" for faster routing. Our team is available 24 hours a day, 7 days a week, 365 days a year, and all correspondence is handled in English. We aim to respond to all privacy enquiries within 48 hours and to resolve complex data requests within 30 calendar days.